Customer Service

Providing exceptional customer back-up service & support.

This focus and policy has been a substantial contributor to Euroquip’s continued growth and market acceptance over the years.

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CLIENT SERVICE REQUEST DISTRIBUTOR SERVICE REQUEST

This service includes extensive spare
parts stock holding (industry leading
over 10,000 lines) comprehensive spare
parts lists, service manuals,
a dedicated FREE phone support line
and online support so you can speak to experienced and helpful technicians.

Euroquip has a strong focus on providing premium quality equipment to the commercial market and market leading value with entry level and DIY products.

Stringent processes and quality control requirements ensure products meet or exceed the requirements of external and internal standards.

Customer Support

National enquiries receive prompt service through the dedicated 0800 helpline or the Customer Service email address. International enquiries can be directed through the phone or email, 24 hours a day. Their fully trained and professional sales and service staff are always willing to help you.

Product Returns Procedure

To return an item to Euroquip please contact the Customer Service team on 0800 387 678 to obtain a Return Authorisation (R.A) number, this will guarantee your product return receives prompt attention.

Warranty Procedure

Before making any warranty claim against a product, please refer to the
Euroquip Warranty Process Flowchart.

Product Guarantees

Euroquip products are all covered by a comprehensive guarantee against faulty manufacture. DIY and consumer products are covered for a minimum of 12 months and some selected commercial and industrial products are covered for up to 5 years.

Delivery

Orders received before the midafternoon cut of times are actioned for same day dispatch with the option for overnight courier country-wide, while larger palleted orders have a standard 2-4 day transit period. International orders can be dispatched on FedEx courier for prompt delivery globally, while larger palleted consignments are dispatched within 24 hours of receiving them.

Service/ Parts Back-up

Euroquip products are supported by a nation-wide network of qualified service agents with access to parts on overnight courier country-wide and 4 - 6 days FedEx courier -Internationally. After sales service and parts support is a very important component as it is an integral part of the moto, ‘Empowering Industries’. Their rapid market growth is in fact largely due to years of unparalleled service and support, ensuring their quality products are kept operating, with hassle-free service day in & day out.